FAQs

Have questions about U.S. and U.S. territories orders? See below!

Select a category

To view the status of your order, visit Order Tracking. You will need your order number and the email address or billing zip code you gave us when you placed your order.

Embroidery orders take approximately 4 to 5 Days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

To ensure the fastest delivery possible, our warehouse immediately begins processing orders as they are submitted. It is not possible to make changes or cancel your order.

You always have the option to return or exchange your merchandise. To visit the Returns, Refunds, Exchanges section, please click here.

Additionally, if your item is on back order or being embroidered, we may be able to make changes to those items. To do so, click here to use our Live Chat or send us an email.

Cancel or Modify an Item that is on Back Order: We can make most changes to your backordered item(s) – if the item has not processed. Click here to send us an email, use our Live Chat or call or text 1.877.482.2433 (message & data rates may apply; international texting not available) to speak to a Customer Care Specialist.
Cancel or Modify an Item that is Being Embroidered: We can make most changes to your embroidered item(s) – if the item has not processed. Click here to send us an email, use our Live Chat or call or text 1.877.482.2433 (message & data rates may apply; international texting not available) to speak to a Customer Care Specialist.

Items that are in-stock will be processed and shipped within 1 to 2 days, excluding weekends and holidays. Backordered items will automatically ship as soon as we receive them.

If the item is on backorder, then it is currently out of stock, but more inventory is on the way. When you order an item on backorder, you are given priority when the new inventory arrives.

From a desktop:

Backordered items are clearly identified on product pages and in your shopping cart. On the product page, the item status is displayed as you hover over the size choices.

Backordered Item

In Stock Item

In your shopping cart, the item status is displayed within the order detail and an estimated ship by date is shown near any items on backorder. If an item is listed as “in stock”, it will be processed immediately. Please see example below:

Backordered Item

In Stock Item

From a tablet or mobile phone:

Backordered Item

In Stock Item

We can make most changes to your backordered items – if the item has not processed. Click here to send us an email or use our Live Chat.

From time to time, shipments of backordered products are unexpectedly delayed by the manufacturer. In the event this happens, we will notify you via email and provide a new estimated shipping date.

We process the charges for your backordered item when the item ships.

You can make changes to color, size, or quantity directly from your shopping cart. You can also add embroidery or remove the item. To access your shopping cart, click on the shopping cart icon in the top right corner of the menu.

Yes, you can make purchases by phone, by fax, or through the mail.

By phone: contact a Customer Care Specialist by calling 1.877.482.2433. Representatives are available Monday - Friday: 8:00am - 9:00pm (ET) and Saturday & Sunday: 10:00am - 6:30pm (ET) to help with your order.

By fax: orders can be faxed to 1.954.626.2112. Fax orders must include a completed copy of our order form.

By mail: mail orders must include a completed copy of our order form.

Mail To:

Chef Uniforms

777 Douglas Hill Road, Suite 100

Lithia Springs, GA 30122

Yes. If you have received an incorrect or damaged item, please send an email to customerservice@chefuniforms.com with your order number and a brief note describing the issue with your shipment. If you have received a damaged item, please include a photo that clearly shows the product defect along with the cut number and RN number listed on the garment so that we may investigate the underlying cause of the issue. As we recognize that this is an issue we created, we will also be happy to replace the problem item at no additional cost to you.

If you already have an online account…

And your existing account name, email address, and billing address DO match your tax exemption certificate, simply email your tax exemption certificate to specialservices@chefuniforms.com and we’ll update your account with your tax ID. Please allow 2 business days for processing.
And your existing account name, email address, or billing address DO NOT match your tax exemption certificate, please update your online account to match your certificate, then send your tax exemption certificate and a request to update your account information to specialservices@chefuniforms.com and we’ll make the changes within 2 business days.

If you don’t have an existing account…

Send your name, email address, billing address, and a copy of your tax exemption certificate to specialservices@chefuniforms.com and we’ll create an account for you within 2 business days.

No; HOWEVER, your order total will display taxes, but once your order is submitted, tax will be removed from your total automatically, and your order confirmation will reflect the corrected total (and you will not be charged tax).

No, your account name and billing address must match your tax exemption certificate. However, you can add additional shipping addresses.

Embroidery is available on chef coats, shirts, aprons, and hats. Select the item of your choice, check the box to “add embroidery to this item”, and add to your cart. Choose your desired embroidery options, preview your design, and add the embroidery item to your cart.

For more details visit our Embroidery Information page.

Custom logo embroidery is available on chef coats, shirts, aprons, and hats.

Select the item of your choice, check the box to “add embroidery to this item”, and add to your cart. Choose the embroidery option “New Custom Logo”.

1. Upload your own design file. Please be sure it is saved as one of the following extensions: JPG, BMP, TIF.

2. A $69 setup fee will be charged to your initial order. This fee will be credited back if your logo contains less than 10,000 stitches and your merchandise subtotal is greater than $499.

3. Approval and processing time include digitizing and sample production. Generally, we process email samples in 5 business days and up to 10 business days for a mailed sample. Your approval is required before we can begin embroidering your items. Please allow an additional 4 to 5 Days to process the embroidery and ship your order.

A customer service representative will contact you within 2 business days to review your order.

Logos with more than 10,000 stitches incur additional setup and/or logo fees.

Please visit our Custom Logo page for more detail.

Please allow 4 to 5 Days to process the embroidery and ship your order.

Once you select embroidery for an item and add to your shopping cart, you will be redirected to our embroidery page where you can view your selection against the color of the garment chosen.

For custom logo embroidery orders, a sample of the embroidery will be sent to you via email in approximately 5 business days for your review and approval.

Business days are Monday through Friday. Business days exclude weekends and holidays.

Most ground orders ship within 24 Hours. Express orders placed by 4 p.m. EST will ship out the same business day. Please allow normal carrier delivery time. Standard order processing time applies to in-stock, non-embroidered items, and excludes weekends and holidays.

Backordered items automatically ship as soon as we receive them.

U.S. shipping and handling rates are determined by the merchandise dollar amount, excluding gift cards and embroidery. Please see shipping rates here.

Yes. Orders are shipped via the United States Postal Service. P.O. Boxes are not eligible for Express delivery

Yes. Orders are shipped via the United States Postal Service. U.S. Territories are not eligible for Express delivery. U.S. Territories include: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands and U.S. Armed Forces Americas, Europe and Pacific.

Business days are Monday through Friday. Business days exclude weekends and holidays.

Free Shipping is only valid on U.S. ground shipping. To qualify, your order subtotal must meet the dollar threshold indicated in the current advertised offer. Order subtotals exclude embroidery, gift cards and taxes. Merchandise sub-total is calculated after any applicable discounts are applied.

Most 2-Day Express and Next Business Day orders placed by 4 p.m. EST will ship out the same business day. Standard order processing time applies to in-stock, non-embroidered items, and excludes weekends and holidays. Please review our express delivery table here.

Express delivery is only available for the 48 Contiguous United States. Express Delivery is not available for destinations in Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands and U.S. Armed Forces, Americas, Europe and Pacific, P.O. Boxes, and APO/FPO addresses.

Express Delivery is not available for orders utilizing a check for payment.

Applicable state and local sales tax is collected on all orders being delivered to the states of Arkansas, Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, New Mexico, New York, Nevada, North Carolina, North Dakota, Oklahoma, Ohio, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

Once your order ships, you will receive an email with tracking information. You can view your shipment progress by logging into your account here

All www.chefuniforms.com orders ship from our Distribution Center in Georgia, U.S.A.

We ship packages through various carriers.

Our system determines the fastest shipping method based on your package dimensions and location. You can upgrade your shipping to Express. Additional fees may apply.

No. An Army Post Office/Fleet Post Office (APO/FPO) is not considered a residential address.

Eligible item(s) for return must be unwashed, unworn, and non-embroidered with the tags attached. Item(s) may be returned or exchanged within 45 days of receipt.

Due to high seasonal demand and limited quantities, all holiday prints must be returned or exchanged within 14 days of delivery.

Return or exchange merchandise bought through the Chef Uniforms Catalog or ChefUniforms.com may only be returned to the address listed below.

International returns are only eligible for returns as we are unable to process exchange orders at this time.

Online orders are only eligible for return by mail. We are currently unable to research online orders at stores. Click here for our returns policy and instructions on how to return items purchased online.

We offer two options for U.S. returns.

Easy Online Returns: Introducing our new online easy return portal! Orders placed online can now return or exchange item(s) in the U.S. by using our easy online return portal. Click Here to begin.

Manual Return: You may always use our manual return form. Click Here to download the manual returns form. Enclose the form and your original invoice with the items(s) you are returning or exchanging.

Options A) Easy Return Label included in the online Easy Return Portal (48 Contiguous U.S. states Shopper only).

Click here to begin your online return.

The cost for using the Return Label will be deducted from the amount of the credit you receive for your refund or exchange. The cost is $8.99 for up to 5 items and $10.99 for 6-10 items. If you have more than 10 items, please ship the items via a carrier of your choice. If additional payment is required, please include a check with your return/exchange items.

Can’t utilize our Easy Return Portal? Please click here to print out a return label. $8.99 (1-5 items) or $10.99 (6-10 items) will be deducted from the amount you are returning.

Option B) Send via Insured Mail – Carrier of your choice:

Please send your return/ exchange via the carrier of your choice to the address listed below.

Chef Uniforms

777 Douglas Hill Road

Suite 100

Lithia Springs, GA 30122

U.S.A.

Our U.S. shoppers have two options for completing an exchange order with Chef.

Option 1) Exchange your items(s) today by placing a new order that includes free shipping!

Please return your item(s) for a refund using our easy, online returns portal Once your return has been initiated, you will receive a link in your return confirmation email. You may then click the link to place a new order right away for your exchange item(s) which includes free shipping. Note: If you are exchanging same items that were previously on sale or were purchased at a lower price, please select Option 2 below to get same sale price.

Option 2) Send your exchange request with your returned items.

(Great for order placed with a gift card as payment)

Please return your item(s) for a refund using our easy, online returns portal and follow the steps listed above. Next, download and print the following exchange form. Please ensure the form is filled out completely and enclose it with the items(s) you are exchanging. Select this option if you prefer to apply the value of your return to the exchange order. You may also place a manual return.

Shipping your return usually takes 7-10 business days. Once we receive your return, please allow 2-3 business days for processing.

At any point in the return/exchange process you can visit the carrier’s website to track your return order shipment using the tracking number you received from the carrier.

In addition to the carrier’s tracking number, we will provide the following communication via email:

If you initiated your return through our ecommerce return portal and used the easy return label, you will receive 4 status update emails at the following checkpoints in your return process:

Return Request Received – A confirmation that a return has been initiated in the returns portal.
Return Shipment On Its Way – A confirmation that your return package is on its way to our facility.
Return Shipment Received – A confirmation that your return package has arrived at our facility.
Return Processed – A confirmation that our returns team has finished processing the return in all of our systems. Your refund should appear in your bank account or mail in 5-10 business days, depending on your original payment method and financial institution.

If you initiated your return through our ecommerce return portal and elected to use a shipping carrier of your choice you will receive status update emails at the following checkpoints in your return process:

Return Request Received – A confirmation that a return has been initiated in the returns portal.
Return Processed – A confirmation that our returns team has finished processing the return in all of our systems. Your refund should appear in your bank account or mail in 5-10 business days, depending on your original payment method and financial institution.

If you printed a manual return form and return label, you will receive a status update email at the following checkpoint in your return process:

Return Processed – A confirmation that our returns team has finished processing the return in all of our systems. Your refund should appear in your bank account or mail in 5-10 business days, depending on your original payment method and financial institution.

All embroidered merchandise sales are final and are not eligible for refunds or exchanges.

Please visit our International FAQ for additional information on international returns, click here.

For Easy, Online Returns:

1. Use our online international returns portal found here.

2. Print all necessary documents.

3. Place the Return note and any item(s) you’d like to return in a mailer.

4. Stick the shipping label and any other necessary documentation on the outside of the mailer.

5. Drop off your return to at your local DHL location.

For Exchanges:

We don’t currently offer automatic exchanges. If you’d like a different item, color, or size, please return the original item(s) using our international returns portal mentioned above and place a new order.

To return items ordered for you by someone else, you will need the original order number from the purchaser to reference on our manual return/exchange form. Instructions and the form are found here.

Please note, funds will be issues back to the purchaser for gift returns. We suggest mailing in the return on your own so the purchaser is not charged for the label.

If you would like to exchange your gift, we suggest an even exchange or including a check for the difference so the purchaser is not charged the difference in price.

Click here for instructions on how to print your return label.

For online and phone orders, we accept all major credit cards: Visa, Mastercard, American Express and Discover.

When using our order form and mail order option, you have the option to include a check as payment.

Currently, we do accept PayPal.

To pay with PayPal:

In your Cart, click PayPal under Checkout.
Click Pay with PayPal.
You’re directed to PayPal. Sign in and follow the steps in PayPal to confirm your payment method and order details.
After you confirm your payment in PayPal, you’re directed back to ChefUniforms.com.
Click Place your order to complete your purchase.

If you have trouble with paying with PayPal, reach out to PayPal support, or select a different payment method.

Currently, we do not accept Amazon Pay.

Currently, we do not accept Apple Pay.

During checkout, we request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. Once your order ships, your credit card will be charged. If you ordered more than one item, there may be multiple charges as items ship separately as they become available. This will not increase your shipping charges.

Currently, we cannot accept multiple credit cards online. You can use multiple forms of payment by placing your order through our Customer Service center. Call us toll-free at 1.877.482.2433.

If your order contained a backordered item, you will see one charge for the in-stock merchandise post at the time of shipment. You are charged for backordered items when they ship, creating an additional charge for the balance of your initial order.

Phone or Fax Orders: Customer Care Specialists are available Monday - Friday: 8:00am - 10:00pm (ET) and Saturday & Sunday: 10:00am - 6:30pm (ET) to help with your order. Call us toll-free at 1.877.482.2433 or you may fax your order form to 1.954.626.2112.

Send Mail Orders To:

Chef Uniforms

777 Douglas Hill Road

Suite 100

Lithia Springs, GA 30122

If you already have an online account…

And your existing account name, email address, and billing address DO match your tax exemption certificate, simply email your tax exemption certificate to specialservices@chefuniforms.com and we’ll update your account with your tax ID. Please allow 2 business days for processing.
And your existing account name, email address, or billing address DO NOT match your tax exemption certificate, please update your online account to match your certificate, then send your tax exemption certificate and a request to update your account information to specialservices@chefuniforms.com and we’ll make the changes within 2 business days.

If you don’t have an existing account…

Send your name, email address, billing address, and a copy of your tax exemption certificate to specialservices@chefuniforms.com and we’ll create an account for you within 2 business days.

No, your account name and billing address must match your tax exemption certificate. However, you can add additional shipping addresses.

Yes. All Chef Uniforms orders come with an order invoice.

To access previous invoices, log on to www.chefuniforms.com using your username and password. Hover over "Account" on the top right of the page and click "Sign in". Once logged in, hover over the same part of the page where it now says "Welcome [Your Name]" and click "Order History" in the dropdown menu. Select "View" to the right of the order number to see the invoice for that order.

If you do not have an online profile, at the top of the webpage select "Order Tracking." Enter the order number and either email address or billing zip code. Click "Submit" and the invoice will appear.

E-gift cards are usually delivered within three hours of ordering.

Physical gift cards typically arrive within 3 to 8 business days.

Credit applications take from 1 to 4 weeks to process, depending on references available.

Visit our coupons page, confirm your email address, and watch your inbox for exclusive Chef Uniforms coupons, promotional codes & online only special offers like free shipping, flat rate shipping, discount Chef Uniforms deals, new product updates and more!

During your order checkout process, enter your code in the source code field and click APPLY. Remember not all promotions require a code!

You can use one discount/promocode per order. This applies to our free delivery codes too.

As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and most codes have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on the coupon page on our website.

If your promo code is still not working after checking all of the above, please use our Live Chat or call or text a Customer Care Specialist at 1.877.482.2433 (message & data rates may apply; international texting not available).

You can use one discount/promocode per order. This applies to our free delivery codes too.

To unsubscribe from our email list, click the “Unsubscribe” link at the bottom of the email, use one of the links provided below, email us, use Live Chat, or call our Customer Service Center to request removal. The Customer Care Specialist will need your email address and information exactly as it appears on the back of your catalog mailing.

Unsubscribe, Chef Uniforms Online Promotions

Unsubscribe, Retail Promotional Emails

To unsubscribe from our mailing list, please contact us via email by utilizing our Contact Us page. Please include the name and full address exactly how it appears on the catalog that was mailed to you.

You can update your Contact preferences here.

At this time, no Chef Uniform catalogs are scheduled.

Yes. All of our catalogues, including back issues, are available at https://issuu.com. Type "Chef Uniforms" into the search bar to display all catalogs available for digital viewing.

At the moment, we do not honor source codes from expired catalogs. To see a list of our current promotions, see https://www.chefuniforms.com/coupons.

At the moment, we do not honor third-party promotion coupons.

Yes! To speak directly with a customer service agent, visit https://www.chefuniforms.com/contact.

The style number for every item is located at the top right of each product page, right above the item name.

We try to provide as much detail as possible about items on the individual product pages. The descriptions include type of fit, style, fabrication, number of pockets, approximate length or inseam, and sizing details. Didn’t find what you were looking for? No problem. You can use our Live Chat or call a Customer Care Specialist at 1.877.482.2433 for further assistance.

Our product and checkout pages display real time item availability. When visiting the item’s product page, unavailable sizes are displayed as gray, and you cannot add the item to your cart.

From a desktop:

Unavailable sizes appear gray and cannot be added to your shopping cart.

Backordered items are clearly identified on product pages and in your shopping cart.

On the product page, the item status is displayed as you hover over the size choices.

Backordered Item

In Stock Item

Backordered Item

In Stock Item

From a tablet or mobile phone:

Unavailable sizes appear gray and cannot be added to your shopping cart.

Backordered Item

In Stock Item

Size charts with fitting instructions including measurements and size are provided on our website. When you are on the product page, click the link titled “Size Chart & Fit Guide”.

Size Chart & Fit Guide Example:

FAQs

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Visit Our Stores Near You

Group Orders

Embroidery Available

Company

Customer Service

Shipping

Group Ordering

FAQs

Where is my order? Or Did my order ship?

My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?

Can I modify my order after it’s placed?

What happens if my order has a backordered item?

Why is my item on backorder?

How do I know if an item is backordered before I place my order?

Am I able to change or cancel my backordered item(s)?

The estimated shipping date for my backordered item changed – what happened?

When will I be charged for my backordered item(s)?

Can I change an item after adding it to my shopping cart?

Do you accept orders over the phone, fax or in the mail?

Do you replace items that are incorrect or damaged when delivered?

How can I set up a tax exempt account?

If I’m set up as tax exempt, will I be charged taxes on orders placed through the website?

I’m set up as tax exempt, can I change my online account name or billing address?

Can I personalize my chef uniforms with embroidery?

How can I have my company’s logo embroidered on my uniforms?

How long will my embroidered item take to ship?

Will I be able to preview my embroidery selections before submitting my order?

My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?

How long will it take to process my order?

When will I receive my order with embroidery?

When will my backordered item ship?

How are shipping and handling rates calculated?

Do you ship orders to P.O. Boxes?

Do you ship orders to U.S. Territories?

What is considered a business day?

Are there restrictions for the Free Shipping offer?

How long will it take to process my Express Order?

Why can’t I request Express Delivery?

Will I be charged sales tax?

How can I track my shipment?

My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?

Where do orders placed on www.chefuniforms.com ship from?

How will my package arrive?

Can I select my preferred shipping method?

Is a military address considered as a residential address?

What is your return policy?

Can I return my www.chefuniforms.com purchase to a Chef Uniforms retail store?

How do I submit a U.S. return?

How do I ship my return package?

How do I place an exchange order?

How do I check the status of my return/exchange?

Can I return embroidered items?

How do I ship a return item if I’m outside of the U.S./International customer?

How do I return a gift or order purchased with a gift card as payment?

How do I print my return shipping label?

What payment methods can I use?

Do you accept PayPal?

Do you accept Amazon Pay?

Do you accept Apple Pay?

When will my credit card be charged for my order?

Can I use multiple credit cards online?

Why was my credit card charged twice?

Do I have to pay Sales Tax?

Can I order by phone or via mail?

How can I set up a tax exempt account?

If I’m set up as tax exempt, will I be charged taxes on orders placed through the website?

I’m set up as tax exempt, can I change my online account name or billing address?

Will there be a copy of the invoice attached to my order?

How can I get an invoice for my previous orders?

When may I expect delivery of my electronic gift card?

When may I expect the delivery of a physical gift card?

How long does it take for a credit application to be processed?

How do I pay with PayPal?

How do I pay in installments?

What is Pay in 4?

How do I sign up for promotions?

How do I apply my coupon or promotional code to my order?

My promotional code is not working?

Can I use more than one promotional code or coupon on my order?

How can I remove myself from your email or mailing list?

How can I remove myself from all promotions in accordance with Privacy Laws?

When will the next catalog be released?

Can I look up a digital version of a previous catalog?

Can I use a source code from an expired catalog?

Do you honor third-party promotion coupons?

Do you match prices from competitor websites?

Where can I locate an item’s style number?